Support from the team that knows your system
Choose a monthly plan or a bank of hours and tell us what you need. We send a quote for your company.
Support plans
Essential
For companies with an in-house team that only need occasional support.
- Response within 4 business hours if operations stop
- Response within 1 business day for other requests
- Pool of 4 hours per month
- Planned version upgrades
- Access to the request portal
Operations
For operations that stop when the system stops.
- Response within 1 business hour if operations stop
- Response within 4 business hours for other requests
- Pool of 12 hours per month
- Monitoring and alerts
- Named account manager
- Quarterly system review
Critical
For quays, plants and warehouses running every day.
- Response within 30 min, 24/7, if operations stop
- Response within 2 h for other requests
- Agreed pool of hours
- Out-of-hours on-call cover
- Tested recovery plan
- Monthly incident report
Bank of hours
For those who do not want a monthly contract: buy hours and use them when you need them.
- No expiry. The balance remains until it is used.
- Charged by the minute, with a record of every intervention.
- Covers development, training and support on any system we have implemented.
Clients in Angola receive the quote and are invoiced in kwanzas by our Luanda team.
Frequently asked questions
What counts as an hour of intervention?
Actual time our team spends working on your request — analysis, fixing, testing and communication. Time spent waiting for information from you is not counted.
Does the bank of hours expire?
No. The hours remain until they are used, even if months go by without requests.
Can I have a monthly plan and a bank of hours at the same time?
Yes. When the hours included in the plan run out, the excess is taken from the bank instead of creating an extra invoice.
How does invoicing work in Angola?
Our Luanda team sends the quote and invoices in kwanzas, with local payment methods.
What if the system was not implemented by Sevways?
We assess each case individually. We need an initial review before taking on support for third-party work.
Got a project? Let us talk.
Answer within 24 working hours.